ANZ App and Internet Banking Down Across Australia: Major Outage Locks Out Thousands

ANZ Banking Outage Leaves Thousands Unable to Access Accounts.A major technical failure at ANZ Bank has locked thousands of customers out of their accounts. The outage began on the morning of October 21, 2025, crippling the bank’s mobile app and online banking services across Australia.Customers reported being unable to log in, view balances, or process payments. ANZ confirmed the issue on its official service status page, apologizing for the disruption.

Service Disruption Details and Customer Impact

The ANZ app displayed an error message stating it was unavailable. The bank’s digital status page listed problems with payment processing and reporting systems.This caused significant delays in transaction updates and balance refreshes. Many users found themselves unable to pay for goods or transfer money.According to Reuters, the outage started around 12:30 PM local time. It created widespread inconvenience during the business day.

Broader Technical Context and Resolution Efforts

The banking outage followed a separate, larger internet disruption. That earlier incident involved Amazon Web Services (AWS) and affected global platforms.Services like Snapchat and Fortnite experienced downtime. The AWS issue has since been resolved.ANZ’s technology teams are working to restore full service. The bank has promised to provide further updates as they become available.

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This ANZ banking outage highlights the fragility of our digital financial infrastructure. Customers are advised to monitor official channels for the latest service restoration information.

Info at your fingertips

What is causing the ANZ banking outage?

ANZ has confirmed a major technical failure affecting its digital systems. The issue is with their internal payment processing and reporting infrastructure.

Is my money safe during the ANZ outage?

Yes, customer funds remain secure in their accounts. The problem is with access, not the security or existence of the money itself.

How long will the ANZ app be down?

ANZ has not provided a specific restoration time. The bank’s technology teams are actively working to resolve the issue as quickly as possible.

Can I still use my ANZ card for payments?

EFTPOS and card transactions in stores may still work for some customers. However, online payments and balance checks through the app are widely affected.

Was this outage related to the earlier AWS problem?

While a major AWS outage occurred earlier, ANZ’s issue appears to be a separate, internal system failure. The AWS problem has already been resolved.