Civil Aviation Minister Ram Mohan Naidu Warns Indigo: ‘Heads Will Roll’ Over Flight Chaos

India’s Civil Aviation Minister issued a stark warning to Indigo airlines this week. Ram Mohan Naidu promised accountability for the massive flight disruptions that stranded thousands. The chaos began on December 3rd and sparked national outrage.Minister Naidu gave an exclusive interview to India Today. He stated his ministry has not bent any rules for the airline. A high-level committee is now investigating the operational collapse.

Directive Issued for Immediate Passenger Relief

The Minister outlined urgent steps for affected travelers. Indigo has been directed to process all refunds within seven days. The airline must also return stranded baggage to passengers’ homes within 48 hours.This directive aims to address immediate passenger suffering. The airline faced severe criticism for poor communication during the crisis. Social media was flooded with complaints from angry customers.

DGCA Committee Investigates Operational Failure

A four-member committee from the Directorate General of Civil Aviation (DGCA) is leading the probe. They are examining why Indigo’s schedule imploded so suddenly. The investigation will determine if crew scheduling or other management failures were to blame.According to Reuters, the disruptions were among the worst in recent Indian aviation history. The fallout places immense pressure on Indigo, which dominates the domestic market. The investigation’s findings could lead to significant penalties.

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The Minister’s “heads will roll” ultimatum signals a no-tolerance stance towards airline mismanagement affecting the public. This incident marks a critical test for India’s aviation regulators in enforcing passenger rights and operational accountability.

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What caused the Indigo flight chaos?

The exact cause is under investigation by a DGCA committee. Initial reports point to potential crew scheduling failures and internal system issues that led to a cascade of cancellations and delays across the network.

What should affected passengers do now?

Passengers are advised to contact Indigo directly for refunds, as per the ministerial directive. Those with missing baggage should also reach out to the airline, which is mandated to return bags within 48 hours.

What penalties could Indigo face?

The DGCA investigation could result in significant financial penalties. Minister Naidu explicitly warned of “financial implications” and accountability for officials responsible for the operational failure.

How long will the DGCA investigation take?

The Ministry has not announced a formal deadline for the four-member committee’s report. Such investigations typically take several weeks to complete a thorough review of operations and data.