Disney Plus Subtitle Glitch Frustrates Dancing With the Stars Viewers

Disney+ subscribers encountered a frustrating technical problem this week. The issue occurred during the highly anticipated premiere of Dancing With the Stars Season 34. Viewers across multiple platforms reported being unable to disable subtitles. The glitch sparked significant backlash on social media platforms.

Many users expressed their confusion and annoyance online. They demanded to know how to turn the captions off. This problem affected the live simulcast of the celebrity dance competition on Tuesday.

Widespread Disney Plus Subtitle Issue Frustrates Viewers

The technical glitch persisted despite user attempts to adjust settings. According to Reuters, subscribers using Roku, Apple TV, and mobile devices all experienced the problem. The unwanted subtitles appeared specifically during the live broadcast of the show.

This is not the first time such an issue has been reported. A similar complaint emerged on a Google Nest forum back in 2022. The problem seems linked to the platform’s accessibility features for live content. Captions remained enabled even after users toggled them off within the Disney+ app itself.

How to Fix the Persistent Subtitle Problem

Solving the issue requires checking settings at multiple levels. Simply turning subtitles off within the Disney+ app often is not enough. Users must also navigate to their device’s own accessibility menu.

For Roku devices, go to Settings and then Accessibility. Find Captions Mode and set it to Off. Apple TV users should visit Settings, select Audio & Subtitles, and then ensure Subtitles are disabled. The same process applies to iOS and Android devices through their Settings apps.

Restarting the application or the device itself can also help. If problems continue, clearing the app’s cache or reinstalling it may be necessary. These steps have been confirmed by technical guides from Digital Trends.

The premiere featured celebrities like Jen Affleck and pro dancer Jan Ravnik. The persistent subtitle issue distracted many fans from enjoying their performances. Disney+ has not yet issued an official statement addressing the widespread complaints.

The ongoing Disney Plus subtitle glitch highlights a significant user experience problem. Live content requires flawless technical execution. Subscribers expect a seamless viewing experience, especially for major premieres.

Info at your fingertips

How do I turn off subtitles on Disney Plus?

Pause your video and select the Audio & Subtitles option. Choose “Off” under the Subtitles menu. You may also need to adjust settings on your device.

Did this issue only happen on certain devices?

No. Reports confirmed the problem on Roku, Apple TV, and mobile devices. It appears to be a platform-wide issue with Disney+’s live streaming.

Has Disney commented on the subtitle glitch?

As of now, Disney+ has not released an official public statement. They have not addressed the subscriber complaints from the DWTS premiere.

Is this a new problem for Disney Plus?

No. Similar issues were reported as far back as 2022. The problem seems to recur specifically during live broadcasts on the service.

Will this affect other live shows on Disney Plus?

It is possible without a fix. The glitch is tied to the app’s handling of live content accessibility features.

Trusted Sources: Reuters, Associated Press, Digital Trends