IndiGo’s “Plan B” Refund Policy: A Lifeline for Passengers Amid Flight Chaos

IndiGo is getting back on track after major operational disruptions. The airline has stabilized nearly 90% of its flight schedule. This news comes directly from Union Minister of State for Civil Aviation Murlidhar Mohol.The airline is now operating over 2,000 daily flights nationwide. To aid affected travelers, IndiGo has activated its “Plan B” policy for easy cancellations and refunds. This move is part of a major compensation effort estimated to exceed ₹500 crores.

Navigating the “Plan B” Refund Process

So, what exactly is Plan B? According to official airline communications, it is a dedicated facility for impacted passengers. It allows for free rebooking or full refunds without the usual fees.The process is designed to be simple. Passengers visit the “Support” section on IndiGo’s website. They must enter their booking details to see their options.From there, travelers can choose to reschedule or cancel. The airline promises refunds will be processed within seven business days. This policy applies to flights cancelled or significantly delayed.

Compensation and Ongoing Operational Challenges

IndiGo has acknowledged the severe impact on many customers. The airline stated it is identifying passengers stranded at airports on specific days in December. According to Reuters, the carrier plans to reach out to these individuals in January to provide compensation.While operations normalize, new challenges arise. IndiGo recently warned of fresh disruptions due to dense fog in Delhi. The airline may proactively cancel some flights to ensure safety and avoid long airport waits.This demonstrates the volatile nature of air travel recovery. Passengers are advised to check their flight status regularly. The airline maintains that its on-time performance is now meeting its usual standards.

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IndiGo’s swift rollout of its “Plan B” refund policy provides crucial relief for thousands of travelers. The airline’s focus on a transparent compensation process aims to rebuild passenger trust. As operations stabilize, this policy remains a key tool for customer service.

Info at your fingertips

What is IndiGo’s Plan B?

Plan B is a special facility for passengers whose flights were cancelled or heavily rescheduled. It lets them change their travel date or get a full refund without any extra charges.

How do I get a refund through Plan B?

Go to the IndiGo website’s Support section. Enter your PNR and email. You can then select the cancel and refund option. The refund should appear in your account within 7 business days.

Who is eligible for the ₹500+ crore compensation?

IndiGo says it will compensate customers whose flights were cancelled within 24 hours of departure. It also includes travelers who were severely stranded at airports during the peak disruption days.

Are flights still being cancelled?

Operations are largely stable, but new cancellations are possible due to weather. IndiGo issued a warning for Delhi due to dense fog, which may lead to proactive cancellations for safety.

What if my refund doesn’t come in 7 days?

If you don’t receive your refund within the stated timeframe, you should contact IndiGo directly. The airline advises emailing [email protected] for assistance.

Can I use Plan B for any flight change?

No. Plan B is specifically for flights that were cancelled, moved earlier by an hour or more, or delayed by at least two hours. Any change after using Plan B will incur normal fees.