Why iOS 26.1 Beta and iPhone Scratches Are Top Apple Topics

New iPhone 17 Pro and iPhone Air models are showing unexpected scratches. The issue appeared on display units in Apple Stores just days after launch. Customers noticed marks on the darker-colored devices, particularly the Deep Blue and Space Black finishes.

Apple has officially responded to the reports. The company confirmed the blemishes are related to in-store charging equipment.

Investigation Points to Worn MagSafe Chargers

According to Apple’s statement, the marks are not permanent scratches. The company told 9to5Mac that worn MagSafe charging stands are the cause. Material from the stands is transferring onto the phones.

Apple insists these marks can be removed with proper cleaning. The company acknowledges that certain areas may show wear over time. The edges of the camera bumps are more susceptible to minor abrasions.

This explanation aims to reassure customers about the durability of the new finishes. It shifts focus from a potential design flaw to store maintenance procedures.

Consumer Impact and Broader Implications

The situation highlights the intense scrutiny new Apple products face. Any perceived defect can quickly gain attention online. For potential buyers, the news may influence their color choice.

Lighter-colored models like Silver and Gold show fewer marks. This could affect sales distribution across different color options. Apple retail staff are now instructed to clean devices more frequently.

The long-term effect on consumer confidence appears minimal. Apple’s prompt response helps contain the issue. The company maintains that the materials used are consistent with previous models.

The resolution of the iPhone 17 Pro scratch concern demonstrates Apple’s reactive customer service. This transparent approach helps maintain trust in the brand’s premium devices.

Info at your fingertips

Q1: Which iPhone colors are most affected?

The Deep Blue iPhone 17 Pro and Space Black iPhone Air show the marks most clearly. Lighter finishes like Silver do not exhibit the issue as noticeably.

Q2: Are these marks permanent scratches?

Apple says no. The company describes them as material transfer from MagSafe chargers. They should be removable with cleaning.

Q3: Should I avoid buying a dark-colored iPhone 17 Pro?

The issue seems confined to display models using specific store equipment. Personal use with a clean charger likely won’t cause the same problem.

Q4: What is Apple doing to fix this in stores?

Apple is addressing the worn charging stands that cause the marks. They are also increasing the frequency of cleaning for display units.

Q5: Does this affect the phone’s resale value?

Since the issue is largely with store models, it should not impact personal devices. Normal wear and tear on edges is expected over time.