Is The AMC Theatres App and Website Down? Here’s What We Know So Far

The AMC Theatres app and website faced a widespread outage on November 11, 2025, affecting thousands of moviegoers across the United States. Users reported that the AMC mobile app, website, and ticketing system were all down for several hours, leading to widespread frustration during peak movie booking hours.

According to outage monitoring site Downdetector, nearly 1,000 reports were filed across major cities such as Los Angeles, New York, Houston, Boston, and Seattle. The company, headquartered in Leawood, Kansas, has yet to issue an official statement addressing the technical problems or confirming when services will be fully restored.

AMC App and Website Experience Major Nationwide Outage

The disruption began on the evening of November 11, when users started posting online that they couldn’t log into their AMC accounts, purchase tickets, or even view showtimes. Most complaints were related to the mobile app’s failure to load or process payments, followed by issues with the website’s ticketing system. As of early November 12, partial functionality had reportedly returned for some users, but many continued to face intermittent connectivity issues.

Frustrated customers flooded social media platforms such as X (formerly Twitter) to voice their concerns. Some reported missed showtimes and failed refunds, while others noted that their local AMC locations had temporarily closed due to the outage. “Is the AMC app down for anyone else? Nothing is working and I’m trying to prep for the week,” one user wrote. Another added, “Something’s going on — AMC website crashed and the app too.”

Downdetector data showed a sharp spike in outage reports shortly after 7 p.m. ET, confirming a widespread issue that affected both mobile and desktop platforms. So far, AMC’s official channels have remained silent, and the cause of the disruption—whether internal maintenance, a system glitch, or external interference—remains unknown.

Customer Reactions and Broader Impact on AMC Users

The outage sparked concern among frequent AMC users and loyalty members who rely on the app for AMC Stubs rewards and ticket pre-booking. Several customers also expressed frustration about not being able to cancel or modify bookings before showtime. “I had tickets for tonight but couldn’t cancel because the app isn’t working properly,” one user from Ohio wrote on X.

Industry watchers note that AMC’s digital infrastructure has become increasingly critical as ticket sales shift online. The outage highlights how dependent modern cinema operations have become on app-based transactions, especially with self-service kiosks and digital QR tickets now standard across theaters.

As of Wednesday morning, AMC’s website and app are slowly recovering, but users may still encounter delays or errors. The company is expected to provide a formal update soon regarding the root cause and preventive measures.

FYI (keeping you in the loop)-

Q1: Is the AMC Theatres app still down?

As of early November 12, some users report partial recovery, though others still face login and ticketing issues.

Q2: What caused the AMC Theatres outage?

The company has not confirmed the cause. Reports suggest a possible internal system issue or maintenance error.

Q3: Which cities were most affected by the AMC app outage?

Reports came mainly from Los Angeles, New York City, Houston, Boston, Seattle, and Washington, D.C.

Q4: How many users reported AMC app issues?

Downdetector recorded close to 1,000 user reports nationwide on November 11, 2025.

Q5: Has AMC Theatres issued an official statement?

No official statement has been released as of now. Users are advised to check official AMC social media accounts for updates.