Microsoft Ends Copilot on WhatsApp Following Policy Shift

Microsoft is removing its Copilot chatbot from WhatsApp. The service will end on January 15. This decision impacts all users who accessed the AI through the messaging app.

The change is a direct response to new platform policies from WhatsApp. According to Reuters, these policies restrict general-purpose AI chatbots from using the WhatsApp Business API. This move aligns with a broader industry shift.

WhatsApp’s New Rules Reshape AI Access

WhatsApp’s parent company, Meta, announced the policy revisions last month. The goal is to reserve API resources for other business types. This ends the use of WhatsApp as a distribution channel for major AI services.

Microsoft is not the only company affected. OpenAI also plans to wind down its own WhatsApp integration. This creates a clear trend of AI chatbots exiting the popular platform. Users must now seek these services elsewhere.

User History Lost in Platform Transition

A significant consequence is the loss of chat history. Conversations with Copilot on WhatsApp will not transfer to Microsoft’s official apps. This is because the WhatsApp access was unauthenticated.

Microsoft advises users to export important chats before the January 15 deadline. They can use WhatsApp’s built-in export tools for this. After the cutoff, interaction will only be possible through Microsoft’s Copilot mobile apps or website.

The removal of Microsoft Copilot from WhatsApp marks a significant shift for AI accessibility. Users must adapt to new platforms to continue using the service. This change underscores the evolving landscape of AI integration in popular apps.

A quick knowledge drop for you

Q1: Why is Microsoft removing Copilot from WhatsApp?

Microsoft is complying with new WhatsApp policies. These rules no longer allow general-purpose AI chatbots on the Business API. The change was mandated by Meta.

Q2: What is the exact date Copilot stops working on WhatsApp?

The service will be fully discontinued on January 15. After this date, the chatbot will no longer respond within the WhatsApp application.

Q3: Can I save my chat history with Copilot from WhatsApp?

Yes, but you must act before the deadline. Microsoft recommends using WhatsApp’s export feature to save your conversations, as the history will not automatically transfer.

Q4: Where can I use Copilot after it leaves WhatsApp?

You can access the chatbot through Microsoft’s official Copilot mobile apps. The service also remains fully available on the web through your browser.

Q5: Is any other AI chatbot affected by this change?

Yes, OpenAI is also removing its AI from WhatsApp. The policy change impacts all major AI companies using the WhatsApp Business API for their chatbots.