Neutrogena Makeup Remover Wipes Recalled: FDA Confirms Bacterial Contamination

Neutrogena has voluntarily recalled a batch of its popular makeup remover wipes after tests found bacterial contamination that could pose health risks to some users. The U.S. Food and Drug Administration (FDA) confirmed the recall, classifying it as a Class II event, meaning exposure may cause temporary or medically reversible adverse health effects.

The recall involves Neutrogena’s Makeup Remover Ultra-Soft Cleansing Towelettes, which tested positive for Pluralibacter gergoviae, a bacterium that can survive in beauty products and potentially lead to infections in vulnerable individuals. The affected wipes were distributed across Texas, Georgia, South Carolina, and Florida.

Details on the Neutrogena Makeup Wipes Recall

The recalled product is the Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes, a 50-count, 25-pack version made with plant-based compostable material. The affected lot number is 1835U6325A. According to FDA data, 1,312 cases were distributed, with each case containing 12 packages of the product.

The contamination was discovered during internal quality checks, which revealed the presence of Pluralibacter gergoviae. This bacterium is often found in moist environments and has been known to resist common preservatives used in cosmetic products. While the infection risk is considered low for healthy individuals, it may cause serious issues like eye, urinary tract, or respiratory infections in people with weakened immune systems or chronic health conditions.

Melbec Microbiology, an accredited lab in the United Kingdom, explained that this bacteria can occasionally trigger sepsis or severe infections in surgical or hospital settings. The company behind Neutrogena, Kenvue Brands, began the recall in September, and it remains active as of late October 2025.

The FDA emphasized that while there is no widespread health emergency, consumers should stop using the affected product immediately. Those who have purchased the specific lot are advised to discard it or return it to the retailer for a refund.

Consumer and Industry Impact

This recall has reignited discussion about microbial contamination in cosmetic products. Although Neutrogena is a trusted name in skincare, this incident serves as a reminder that “natural” or “plant-based” ingredients still require strict preservation and safety controls during manufacturing.

For consumers, the recall is limited in scope — only one specific lot of wipes is affected. However, it highlights the importance of checking batch numbers and staying aware of product recalls. Customers who experience unusual reactions after using the wipes are encouraged to consult a healthcare provider and report any incidents to the FDA’s MedWatch program.

Industry experts say such recalls may prompt tighter quality control checks and microbial testing protocols for cosmetic manufacturers. While no injuries or illnesses have been reported so far, companies may face increased oversight in the coming months as regulators continue to monitor hygiene standards across the beauty industry.

In summary, Neutrogena’s Makeup Remover Ultra-Soft Cleansing Towelettes (lot 1835U6325A) were recalled due to bacterial contamination. While the risk to most users is minimal, those with weakened immune systems should exercise caution. Consumers are advised to dispose of or return affected products immediately.

FYI (keeping you in the loop)-

Q1: Which Neutrogena wipes are part of the recall?

The recall applies to Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes, lot number 1835U6325A, distributed in Texas, Georgia, South Carolina, and Florida.

Q2: What bacteria were found in the Neutrogena wipes?

The wipes tested positive for Pluralibacter gergoviae, a bacterium that can survive in cosmetics and cause infections in immunocompromised individuals.

Q3: Is this recall nationwide?

No. The recall currently affects only products distributed in Texas, Georgia, South Carolina, and Florida.

Q4: What should consumers do with the recalled product?

Consumers should stop using the affected wipes immediately, dispose of them safely, or request a refund from the retailer.

Q5: Are other Neutrogena products affected?

No. Only this specific batch of the Ultra-Soft Cleansing Towelettes is included in the recall. Other products remain safe to use.

References

Health.com. (2025). Popular Makeup Remover Wipes Recalled After Bacteria Found—Check If Yours Are Affected. October 20, 2025.

The Independent. (2025). Neutrogena Makeup Remover Face Wipes Recalled in These States Over Bacteria Concerns. October 24, 2025.

Global Cosmetics News. (2025). FDA Classifies Neutrogena Makeup Remover Wipes Recall as Class II Health Risk. October 22, 2025.