Samsung Accelerates Galaxy Phone Repairs

Samsung is launching a new in-store repair program for its customers. The service aims to fix Galaxy devices much faster. This pilot program starts now in South Korea.It allows customers to get immediate help without visiting a separate service center. The initiative reflects Samsung’s broader push to improve its retail experience.

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Samsung’s Baro Service is now available. The program is starting in four specific Samsung Stores. These locations are Galleria Gwanggyo, Samsung Store Samsong, Samsung Store Sangdo, and The Hyundai Seoul.Customers can bring their devices for inspection. The service covers smartphones, smartwatches, tablets, and wireless earbuds. Simple repairs like screen and battery replacements will be completed on the spot.

How the Faster Repair Process Works

The system is designed for speed and convenience. For more complex issues, a different process is used. The device is sent to a nearby service center but managed through the store.This is called the One Day Pickup service. According to Reuters, such retail-integrated services are becoming an industry standard. The goal is to return the device to the customer within one to two days.This streamlined approach minimizes customer inconvenience. It consolidates the repair journey into a single, familiar location. The service is a significant upgrade from previous outsourced models.

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This new in-store repair program demonstrates Samsung’s commitment to direct customer care. The expansion of these services could redefine tech support. Faster phone repairs are now a key part of the Samsung retail experience.

Info at your fingertips

What devices are eligible for in-store repair?

The service covers many Samsung products. You can bring smartphones, tablets, smartwatches, and Galaxy Buds. Some stores also accept small appliances like vacuum cleaners and microwaves.

How long do simple repairs take?

Simple fixes are completed very quickly. Repairs like screen and battery replacements are often done while you wait. The aim is for immediate service.

What is the One Day Pickup service?

This handles complex repairs that cannot be done in-store. Your device is sent to a specialized center. It is returned to the store for pickup within one to two days.

Where is this service available?

It is currently a pilot program in South Korea. The four initial stores are Galleria Gwanggyo, Samsong, Sangdo, and The Hyundai Seoul. Samsung plans to expand it if the pilot is successful.

Can I repair a microwave at any location?

No, small appliance repairs have limited availability. Currently, only the Samsung Stores in Samsong and Sangdo accept them. Mobile devices are accepted at all four pilot locations.