Samsung India Offers Free Fix for Galaxy S23 Green Line Issue

A thin, persistent green line suddenly appearing on your smartphone display is more than just an annoyance—it’s a sign of a potentially serious hardware fault. For years, some Samsung Galaxy users have faced this vexing problem, often outside standard warranty periods. In a significant customer-focused move, Samsung has officially confirmed that its free display replacement policy in India now includes the premium Galaxy S23, offering relief to affected users.

The company’s support policy for this specific display defect has been extended until the end of December 2025. This provides a clear window for owners of eligible devices to seek a resolution. The decision underscores a commitment to addressing a persistent quality issue that has impacted user experience across several smartphone generations.

How to Get Your Samsung Galaxy S23 Screen Fixed for Free

The process for availing of the free replacement is straightforward but comes with specific conditions. Owners of a Galaxy S23 who discover one or more green lines on their screen must first ensure their device meets two critical criteria. The phone must be within three years of its original purchase date, and it must have no signs of physical damage, such as a cracked screen or liquid exposure. If these conditions are met, Samsung will replace the display module at no cost for the part itself.

However, it is important to note that a nominal labor charge will be applied. This fee, confirmed to be around INR 649, covers the service cost at authorized Samsung care centers. Customers are advised to directly contact official Samsung support or visit an authorized service center to have their device evaluated and to initiate the repair process before the program deadline.

Which Other Samsung Models Are Eligible?

The green line issue has not been isolated to a single model. Over time, Samsung’s internal policy has expanded to cover a wider range of devices affected by the same display anomaly. While the company has not published an exhaustive official list, reports and user confirmations indicate that various models from the Galaxy S, Galaxy Note, and Galaxy M series have been included in similar free replacement initiatives in the past.

The inclusion of the relatively recent flagship Galaxy S23 model suggests Samsung is proactively addressing the defect even in its newer hardware. Customers with other Samsung models experiencing the identical green line problem are encouraged to reach out to customer service, as eligibility is often determined on a case-by-case basis depending on the device’s age and condition.

For Samsung users in India, the confirmation of the Galaxy S23’s inclusion in the free display replacement program is a welcome and decisive action. If your device is affected by the green line issue, proactively seeking support from authorized centers before the December 2025 deadline is crucial to restore your phone’s display without a significant financial burden.

Must Know

What is the Samsung green line issue?
The Samsung green line issue refers to a thin, vertical green line that appears on the smartphone’s display, which is typically caused by a hardware malfunction within the screen itself rather than a software glitch. It is a known defect that can occur without any physical damage to the phone.

Is the Samsung Galaxy S23 free screen replacement available worldwide?
The free screen replacement policy for the green line issue, specifically including the Galaxy S23, has been officially confirmed for India. Policies can vary significantly by region, so users outside India should contact Samsung support in their country to inquire about local warranty programs.

How long does the free screen replacement take?
The repair time can vary depending on the workload at the authorized service center and the availability of replacement parts. Typically, the process can take a few hours to a couple of days. It is best to inquire about the estimated turnaround time when you submit your device.

What if my Samsung phone has physical damage?
If your Samsung Galaxy phone has any physical damage, such as a cracked screen or water damage, it will likely disqualify the device from the free display replacement program for the green line issue. The policy strictly applies to devices with no external damage.

Will my data be safe during the screen replacement?
A screen replacement should not affect the internal data of your phone, as the repair focuses on the display hardware. However, it is always a best practice to back up all important data before submitting any device for repair to prevent any potential loss.