Samsung Tizen 9 Update Disrupts YouTube for Some European TV Owners

Samsung’s latest Tizen 9 software update is causing problems for some users. Owners in Europe are reporting a complete failure of the YouTube app. The issue appears linked to specific internet configurations.

The rollout for 2023 models has been slower than anticipated. This new bug may be a contributing factor. Samsung has acknowledged the problem and is investigating.

Samsung Tizen 9 Software Rollout Hits a Snag

The Tizen 9 update is now reaching more 2024 Samsung TV models. Its arrival on 2023 sets has been less consistent. Some European users on the Samsung Community forums confirm receiving it roughly two weeks ago.

One user believes their 2023 model was updated. The installation, however, rendered the YouTube app unusable. This has sparked concerns among other owners awaiting the new software.

Samsung support representatives are now looking into the matter. According to user reports, the company does not blame Tizen 9.0 directly. They instead point to a conflict with certain internet providers and router setups.

YouTube App Fix and Update Precautions

A temporary solution has emerged from user discussions. Reconfiguring your home router appears to resolve the YouTube problem. You must switch the router’s settings from IPv6 to the older IPv4 protocol.

You can check your IP version using an online detection website. Use a device connected to your home Wi-Fi for an accurate result. This confirms if your network is using the problematic IPv6 standard.

If you wish to avoid this issue, you can delay the update. Turn off automatic updates in your TV’s settings menu. Navigate to Settings, then Support, then Software Update to disable the feature.

This workaround suggests the update triggers a compatibility issue. Samsung’s investigation aims to find a permanent fix. The company has not announced a revised timeline for the full Tizen 9 rollout.

The situation highlights the complexities of major software deployments. The resolution for the YouTube app issue is crucial for user satisfaction. Owners should stay informed on the official Samsung Tizen 9 update status before proceeding.

Info at your fingertips

What is the main issue with the Tizen 9 update?

Some users are finding the YouTube app stops working after installing Tizen 9. The problem seems connected to routers using IPv6 internet protocol. Samsung is currently investigating the cause.

How can I fix the YouTube app on my Samsung TV?

You can try accessing your router’s settings and switching from IPv6 to IPv4. This change has worked for some users experiencing the same problem after the update.

Which Samsung TV models are getting Tizen 9?

The update is confirmed for many 2024 models. The rollout for 2023 televisions has been slower and less consistent, particularly in European markets.

Should I update my Samsung TV to Tizen 9 now?

If you rely heavily on YouTube, you may want to wait. Turning off automatic updates in your TV’s settings can prevent the installation until a more stable version is released.

Has Samsung officially addressed the YouTube problem?

Yes. According to user reports on Samsung’s forums, support representatives are aware and investigating. They have identified a potential conflict with certain network setups.