Swatch Group: Innovative Customer Service with E-Warranty System

The Swatch Group is very well-reputed company and it is known for its iconic watch brands. They are introducing new innovation for us. We can now get very exciting e-warranty service for Rado, Tissot, and Longines and they offer smooth worldwide warranty registration and benefits.

To elevate customer experience, The Swatch Group has introduced the e-warranty service for some of their brands (Rado, Tissot, and Longines). This seamless platform allows customers to register and access their warranty details online.

Whenever a customer purchases The Swatch Group brand’s watch from any part of the world, his information will be saved in the HQ of The Swatch Group database provided if he purchases the watch from an authorized distributor.

Every The Swatch Group watch comes with a 24-month international warranty from the date of purchase, covering any material or manufacturing defects present at the time of sale. To activate the warranty, the certificate must be properly completed, dated, and stamped by authorized The Swatch Group distributor.

During the warranty period, presenting a valid certificate entitles customers to free repairs for any defects. If repairs are impossible, or the watchcase is sealed, guarantees a replacement with a similar model. The replacement watch will also be covered for 24 months from the date of replacement.

Recently, The Swatch Group raised the bar by extending the warranty for its two brands, Rado (movement) and Longines (automatic), to five years, reaffirming its commitment to quality and customer satisfaction.

In Bangladesh, Time Zone, a luxury watch retail chain shop of Kallol Group of Companies, is the authorized retailer for The Swatch Group brand watches, including Rado, Tissot, Longines, Certina, Mido, Balmain and Swatch.

With the e-warranty, customers purchasing watches of the Swatch Group in Dhaka can enjoy global service benefits, including repairs and replacements, from The Swatch Group authorized distributor worldwide.”