Alexa’s Issues Are Pushing Some Users Back Toward Familiar Ground

Amazon’s push to remake Alexa around generative AI was meant to signal a new era for its long-running voice assistant. Instead, for some users, the changes have had an unexpected effect: they are making older, less ambitious tools feel refreshingly dependable by comparison. In at least one well-documented case, frustration with the new Alexa experience has driven a user back to Apple’s Siri and the simple utility of the Reminders app.

The shift is notable because Siri itself has not yet received the sweeping AI upgrades that Apple has been signaling are on the way. By most measures, it remains a relatively limited assistant compared to what Amazon is now promising with Alexa Plus. Yet usability, not raw intelligence, appears to be the deciding factor for users caught in the transition.

The Verge’s Jennifer Pattison Tuohy describes how a routine task she had handled with Alexa for years became unexpectedly difficult after Amazon’s redesign. Her shopping list workflow, once centered on quick voice input and easy access across devices, grew cluttered and confusing as generative AI elements took center stage in the Alexa app.

One of the most disruptive changes was the placement of a chatbot-style text box labeled “Ask Alexa” at the bottom of the list interface. Visually and intuitively, it looks like the place where a user would type a new item. Instead, entering something as simple as “butter” triggered an explanatory response about butter rather than adding it to the list.

Actually adding an item now requires navigating away from the main screen, tapping through multiple steps, and passing a page filled with grocery promotions before reaching a small input field. What was once a near-instant action became a process involving six separate taps. The friction was enough to break a habit that had held for years.

Advertising played a major role in the frustration. The presence of Whole Foods promotions is logical given Amazon’s ownership and Alexa’s shopping features, but their prominence inside a basic list tool felt intrusive. For users who just want to jot down groceries, the experience crossed from helpful to obstructive.

The episode reads less like a rejection of AI itself and more like a warning about priorities. When intelligence and monetization are layered onto everyday tools without care, they can make simple tasks harder instead of easier. In that context, Siri’s comparatively plain approach starts to look like a strength rather than a weakness.

For now, the situation highlights a delicate moment for voice assistants. As companies race to reinvent them with AI, users may be reminding them of an old truth: reliability and clarity still matter most.