Verizon’s voice network buckled on the afternoon of August 8, cutting off phone calls for thousands of customers across the United States. Outage reports on Downdetector peaked above 13,000 as the disruption spread through major cities including New York, Los Angeles and Boston.

The trouble started around 3:30 p.m. Eastern time. Many affected users found their phones stuck on SOS-only mode, unable to place or receive calls even though data service kept working for most of them.
Verizon confirmed the outage and said its engineers were working to restore voice service. The company reported the issue resolved by around 7:19 p.m. Eastern, roughly three and a half hours after it began.
The disruption did not stay contained to Verizon’s own network. Hundreds of AT&T and T-Mobile customers also reported call failures during the same window, a pattern that often shows up when interconnected carrier infrastructure gets strained in one region and the trouble ripples outward to other providers.
Verizon has since said it will issue bill credits to customers affected by the outage, a step the company has taken after past network failures. The exact size and eligibility criteria for those credits were not immediately detailed.
Wireless outages of this scale draw scrutiny from the Federal Communications Commission, which requires carriers to file reports on significant service disruptions. Tuesday’s incident adds to a run of network hiccups for major American carriers this year, feeding renewed questions about how resilient the country’s voice infrastructure really is during peak-hour demand.
This is not the first time Verizon’s network has stumbled this year. Similar disruptions at other carriers earlier in 2026 prompted lawmakers to ask the FCC for more transparency around outage causes, though the agency has not mandated new disclosure rules specific to voice failures of this kind.
Verizon has not said publicly what caused the failure. Customers who lost calls during the outage window are advised to watch their next bill for the promised credit rather than contact support directly, since carriers typically apply these adjustments automatically once an incident is confirmed.