Reliance Industries announced Jio Call Agent at its annual shareholder meeting. The AI assistant joins phone calls, transcribes conversations, and performs tasks. The service targets Jio’s 500 million subscribers across India.
Users activate the agent by saying Hey Jio during a call. Both participants must consent to the agent’s presence. This consent requirement protects privacy. Calls cannot be monitored without explicit agreement.
The agent transcribes conversations in real time. It distinguishes between multiple speakers in conference calls. A call with ten participants gets labeled accordingly. The transcription helps users recall details later.
Summaries get generated automatically after calls end. Users can review highlights quickly. Full transcripts stay available for future reference. This saves time and reduces manual note-taking.
Task execution expands the agent’s capabilities. It can book cabs, order food, make reservations. Spoken requests during calls become actionable commands. The agent handles follow-up steps without additional user input.
The service operates at the network level, not through an app. This architectural choice matters significantly. Users don’t need a separate application. Jio’s existing infrastructure hosts the agent. Deployment scales immediately.
Language support across Indian languages ensures broad adoption. The agent understands Hindi, Tamil, Telugu, and others. Regional language support matters in India. English-only systems miss large populations.
Privacy protection remains central to the design. Users control which calls include the agent. Data storage happens on secure servers. Reliance faces heavy scrutiny in India. Privacy cannot be compromised.
The service launches later in 2026. Availability will expand gradually. Initial rollout tests the system. Refinements will come based on user feedback. Mass deployment follows successful trials. Jio already leads India’s telecom market by subscriber count. Call Agent enhances Jio’s competitive position further.
